Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description

United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Our Values:
At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space-available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Location: Gurgaon, India
Experience: 6-8 years Software Development And 1-3 years LLM/AI Development

Job overview and responsibilities

We are seeking a Developer II AI Engineer to join the Mosaic Program, a strategic initiative dedicated to modernizing our Passenger Service System (PSS) through a cutting-edge, cloud-based platform.
In this role, you will be at the forefront of our digital transformation-not only helping migrate legacy applications to the cloud but also building the AI tools that power that transition. You will leverage LangChain and LangGraph to create intelligent agents designed to accelerate every stage of our development lifecycle, from reverse-engineering legacy logic to implementing modern, cloud-native services.
• SDLC Acceleration: Build and refine AI agents and workflows to automate the reverse engineering of legacy codebases, significantly speeding up the migration to cloud-native microservices.
• AI Orchestration: Develop stateful, multi-agent reasoning systems using LangGraph to manage complex logic transformations and automated code generation.
• Hybrid Development: Maintain dual-stack proficiency by writing high-quality ASP.NET/C# code for core PSS services while creating Python-based AI tools to support the development ecosystem.
• RAG Implementation: Build Retrieval-Augmented Generation (RAG) pipelines to efficiently index and query extensive technical documentation and legacy specifications.
• Model Integration: Deploy and fine-tune LLMs (OpenAI, Claude, LLaMA, AWS Bedrock) to automate testing, documentation, and code refactoring.
• Observability & Quality: Utilize LangSmith to evaluate agent performance, ensuring all AI-generated outputs meet United's rigorous standards for safety, accuracy, and reliability.

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Dual-Stack Proficiency: Strong hands-on experience in Python (for AI development) and .NET/C# (for application development).
• AI Frameworks: Practical experience using LangChain and LangGraph to build multi-step reasoning workflows.
• Modern Data Solutions: Familiarity with semantic search and Vector Databases (e.g., Pinecone, FAISS, Chroma).
• Cloud & DevOps: Experience with Microservices, Docker, and Kubernetes (EKS/ECS).
• Messaging & Integration: Understanding of event-driven architectures and messaging systems like Solace, Kafka, or MQ.
• Database Knowledge: Experience with NoSQL (DynamoDB preferred) and RDBMS (Oracle, MySQL).
• Modern Tooling: Strong command of GitHub, CI/CD pipelines, and exposure to AI coding assistants (e.g., GitHub Copilot, Claude).

What will help you propel from the pack (Preferred Qualifications):

• Cloud Technologies and Infrastructure knowledge, AWS preferred
• Agile Methodologies.
• Airline Industry knowledge, a plus
• Experience with LLMOps and AI governance frameworks.

Key Competencies
Transformation Mindset: Ability to see AI as a tool for accelerating complex enterprise migrations.
Scalable Thinking: Designing AI solutions that work at the scale of a global airline.